Refund Policy

Refund Policy

WordPress Website Design/Development 
I provide an extensive portfolio for you to view before hiring me for your project so you can see the quality level of my work and be completely comfortable working with me. If you have any questions or reservations, please contact me prior to making a payment for my services. Thank you!

It’s important for you to understand that you are paying for my working hours not a product, payments for custom design projects can be made in increments as a courtesy to you the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Suanne Brady and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Digital products
Our workbooks & planners are downloadable files and no actual items will be shipped to you. Instant downloads are delivered upon confirmation of payment and due to the nature of the product and its delivery, no refunds are offered.

Graphic Design
Design costs paid to Suanne Brady are non-refundable. I am not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer. I provide the design files via email or online only. No actual items will be shipped to you.

Contact me
If you have any questions about our Refunds Policy, please contact by email: info@BriteSidewebdesign.com